Frequently Asked Questions
Everything you need to know about shopping at Chadwicks & Hacks.
What is the standard shipping timeframe for large appliances and grills?
Most in-stock items are processed within 1-2 business days. Delivery times vary by location, but typically arrive within 3-7 business days. You will receive a tracking number once your order leaves our warehouse.
Do you offer professional installation services?
Yes, we offer professional installation for select appliances and outdoor products within our local service areas. Please contact our support team or select the installation option at checkout to see if your zone is covered.
What is your return policy for home goods?
We accept returns on unused, unopened items in their original packaging within 30 days of purchase. Please note that certain items, such as special order appliances or gas-powered equipment that has been fueled, may be subject to a restocking fee.
Does Chadwicks & Hacks offer price matching?
We strive to provide the best value in the industry. If you find a lower advertised price from an authorized Canadian retailer for the exact same in-stock model, please contact us and we will do our best to match it.
How do I handle a warranty claim for a defective product?
All our products come with a full manufacturer's warranty. If you experience a defect, you can contact the manufacturer's service line directly or reach out to us for assistance in coordinating a repair or replacement.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.